Prescott Air Conditioning and Heating Repair Service - HVAC Contractor in Prescott AZ
 

Contact us today for emergency repair if you heating and cooling systems

Our Testimonials:

 

 

AVOID SCAMS

To Avoid Scams, I believe many contractors operate with integrity. Several years ago, when I first saw this video, I was amazed! All of us need a good reputation to stay in business. Some (in my estimate-more than half!) are looking to make a lot of money in a short time. How can one sleep at night operating this way? One thing is for sure, They won’t be around for long.

 

 

I’ve always strived to take the best of care of my customers. There are several ways to do this each day:

  1. Be available- ie answer the phone. I can usually get to a customer the same day-or at least, by the next day.

  2. Check me out on Yelp! Click here for reviews.

  3. I give a 2 hour window and ALWAYS call when in route with an ETA. To keep the customer waiting is awful (I wouldn’t like it either!). It’s real important to be timely. Should a prior job create a delay, I always call the customer & let them know. Most people are ok with this-on the rare occasion I get delayed-AS LONG AS I LET THEM KNOW! Nothing worse than having a customer become irritated because they had to wait past the appointment time! Really, this is not a difficult concept.

  4. After a timely arrival, listen carefully to what the customers needs/concerns are. A good technician will hear what the customer says and be able to plan his repair approach accordingly.

  5. Invite the customer to tag along to see what the problem(s) are and what manner of repair/parts/price-cost is required.

  6. I don’t believe in up-selling. Personally, I would find this a bit of a “put off”.

  7. Give a fair estimate as well as how long it will take to get it done. After all, the customers comfort needs to be restored asap.

  8. Guarantee the work: I stand by my work. Labor and parts (I install) are guaranteed! Please understand, I guarantee labor for parts (the manufacturer guarantees the parts-usually for one year-which I can exchange for you at no cost). On rare occasions, I have had customers think that since I replaced a part, I now guarantee the entire Air Conditioning system. It is my experienced conclusion that this is simply not possible.

  9. This is the way I do it. Avoid scams. NEVER sell something the customer doesn’t need. NEVER make up stories-that’s a ROOKIE move! My diagnosis’ are sound. I’ll tell you exactly what is going on with your ac air conditioner and what it’s going to take to fix it right the first time.

 

Call the guy with over 3 decades of experience. AVOID SCAMS! If you are having issues with your current air conditioning or heating unit contact Rich of Prescott Air Conditioning and Heating Repair at 928-308-1254 or schedule a cooling and heating assessment/service call.

 

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Review:
"Thank you for your excellent service! On a cold winter morning, we discovered that our heater was broken. You returned our call very quickly and came out to fix our..." read more
- Catherine V
 
Review:
"Rich and Brenda showed up within an hour of us contacting them, assessed the problem with our furnace, had the broken part on hand (!!! It's a 26 year old..." read more
- Jodi P.
 
Review:
"Best service I have ever received. Rich and his wife arrived at our residence in a timely manner, very nice people. Rich explained in detail our issue with our AC..." read more
- Lt. Major Leonardo L. Prescott, AZ
 
Review:
"Brenda and Rich were very helpful. I called and left a message at 10 am on a Saturday, they called back an hour later, and we had our ac up and..." read more
- Ian O. Prescott, AZ
 
Review:
"This business has the best service I’ve ever had. Rich & Brenda came the same day I called. When they arrived at my house Rich checked out every function of..." read more
- Bernie B. Williamson Valley, AZ
 
Review:
"Awesome company! Our dog chewed the wiring to our A/C unit and I called Rich to repair it. Available next day and did a great job making sure it would..." read more
- Lauren S. Grand Canyon Village, AZ
 
Review:
"Southern California’s loss; Prescott’s huge gain!! Rich came by today to perform a routine seasonal maintenance on my AC unit. I just bought my house and suspected that the AC..." read more
- Rod B.
 
Review:
"Prior to moving to Prescott, AZ fifteen years ago, we lived in California near Chino. That’s when I first met Rich Severns of Murrieta air conditioning. I had a leak in..." read more
- Stephen P, Prescott, AZ
 
Prescott Air Conditioning & Heating 5 out of 5 based on 8 ratings.
Prescott Air Conditioning and Heating in Prescott AZ | Full Service Gas Furnace and Cooling Repair
5 out of 5 stars Thank you for your excellent service! On a cold winter morning, we discovered that our heater was broken. You returned our call very quickly and came out to fix our furnace very quickly. Thank you! We have tropical birds and need to keep our house warm for them as well as ourselves. You are professional and prompt and your work is excellent. Thank you for your service! You may use this testimonial however you please.
Prescott Air Conditioning and Heating in Prescott AZ | Full Service Gas Furnace and Cooling Repair
5 out of 5 stars Rich and Brenda showed up within an hour of us contacting them, assessed the problem with our furnace, had the broken part on hand (!!! It's a 26 year old furnace!!!). They were extremely friendly, professional, explanatory and obviously care about the work they do. We had quite a few problems, and the 2 other HVAC folks said "just replace the thing" and took a service fee. While Rich tended to agree that it needs replacing, he made sure he got the unit working, inspected and was confident in its safety as a stop gap. Could not recommend them more. It's quite rare to get such thorough, professional.
Prescott Air Conditioning and Heating in Prescott AZ | Full Service Gas Furnace and Cooling Repair
5 out of 5 stars Best service I have ever received. Rich and his wife arrived at our residence in a timely manner, very nice people. Rich explained in detail our issue with our AC system and how it occurred. He fixed my problem and provided some tips to keep our system up to par. The best part of the whole thing, they cared about their customers and it showed. You can trust that they will give you an honest quote and do what they can to fix your problem without taking you to the bank. Thank You Prescott Air Conditioning & Heating!
Prescott Air Conditioning and Heating in Prescott AZ | Full Service Gas Furnace and Cooling Repair
5 out of 5 stars Brenda and Rich were very helpful. I called and left a message at 10 am on a Saturday, they called back an hour later, and we had our ac up and running by noon that day. Fast, friendly, easy to schedule and reasonably priced. As a local in Prescott I highly recommend them.